Terms of service

Terms of Service

Last Updated: October 18, 2026

Welcome to Pouchandplug! These Terms of Service govern your use of our website and purchases made through our online store.

By accessing our website or placing an order, you agree to these terms, subject to applicable law.

1. General Information

Pouchandplug is an online retail store based in West Babylon, New York, United States.

Our website is hosted by Shopify, which provides the e-commerce platform that allows us to offer products to our customers.

We reserve the right to update our products, pricing, and website content as necessary.

2. Products and Availability

We make reasonable efforts to provide accurate product descriptions, images, dimensions, specifications, and pricing.

Product colors and appearance may vary slightly depending on your device's display.

All products are subject to availability. We reserve the right to limit quantities or cancel orders if products become unavailable, pricing errors occur, or an order cannot be fulfilled.

If an order is canceled after payment, we will issue an appropriate refund.

3. Pricing and Payments

All product prices are displayed in U.S. dollars unless otherwise indicated.

Applicable taxes and shipping charges are calculated and displayed during checkout.

Payment must be successfully processed before an order is fulfilled.

We use payment services available through Shopify. Payment information is processed according to the applicable payment provider's terms and security practices.

4. Shipping and Delivery

Pouchandplug offers shipping through available FedEx services.

Shipping costs are calculated automatically at checkout based on factors such as the shipping destination, package weight, dimensions, and selected shipping service.

Shipping charges are displayed before an order is completed.

Delivery estimates are provided by the carrier and may be affected by weather, holidays, transportation delays, or other circumstances outside our reasonable control.

For additional information, please review our Shipping Policy.

5. Order Processing and Cancellation

Orders are processed after successful payment confirmation.

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before an order ships. Changes or cancellations may not be possible after shipment.

If we cancel an order after payment has been collected, we will provide a refund as required by applicable law.

6. Returns and Refunds

Returns and refunds are governed by our published Return and Refund Policy, subject to applicable consumer protection laws.

Customers should review the return eligibility requirements and procedures before making a purchase.

For more information, visit:

https://pouchandplug.myshopify.com/policies/refund-policy

7. Customer Responsibilities

Customers agree to:

Provide accurate billing, shipping, and contact information.
Use our website for lawful purposes.
Avoid fraudulent transactions or misuse of our services.
Follow product instructions and applicable safety precautions.

Customers are responsible for checking product dimensions and compatibility before purchasing.

8. Website Content and Intellectual Property

Our original website content, branding, logos, and other materials owned by Pouchandplug are protected by applicable intellectual property laws.

You may not reproduce, distribute, or commercially use our protected materials without permission, except as allowed by law.

Third-party trademarks and materials remain the property of their respective owners.

9. Third-Party Services

Our website may use third-party providers, including Shopify, payment processors, and shipping carriers.

Certain third-party services may be subject to their own terms and privacy policies.

We are not responsible for independently operated third-party websites or services, except to the extent required by law.

10. Limitation of Liability

To the extent permitted by applicable law, Pouchandplug is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or reduces any mandatory consumer rights.

11. Privacy

We respect customer privacy. Our collection, use, and handling of personal information are described in our Privacy Policy.

Please review:

https://pouchandplug.myshopify.com/policies/privacy-policy

12. Changes to These Terms

We may update these Terms of Service periodically.

Changes will be published on this page with an updated effective date. Changes will not retroactively reduce rights that customers have under applicable law.

13. Governing Law

These Terms of Service are governed by the applicable laws of the State of New York and the United States, subject to mandatory consumer protection laws and applicable jurisdictional requirements.