Shipping policy

Shipping Policy

Pouchandplug – West Babylon, New York

Thank you for shopping with Pouchandplug! We aim to provide reliable and convenient shipping for our customers.

Shipping Rates

Shipping costs are calculated automatically at checkout based on your delivery address, package weight, dimensions, and available FedEx shipping services.

The total shipping cost will be displayed before you complete your purchase.

Shipping Methods

We offer shipping through FedEx. Available shipping methods and estimated transit times are displayed at checkout.

Shipping availability may vary depending on your location.

Order Processing

Orders are prepared for shipment after payment is confirmed.

Processing time is separate from the estimated FedEx transit time. We will provide shipping confirmation and tracking information when your order ships.

Shipping Delays

Delivery estimates are provided by the shipping carrier and are not guaranteed. Weather conditions, carrier disruptions, holidays, and other circumstances may affect delivery times.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. Address changes may not be possible after an order has shipped.

Lost or Damaged Packages

If your package arrives damaged or does not arrive as expected, please contact us with your order number and relevant details so we can review the issue and assist you.