Refund policy

Return & Refund Policy

Pouchandplug – West Babylon, New York

We want our customers to be satisfied with their purchases. Please review our return and refund policy before placing an order.

We accept eligible returns requested within 14 days of delivery.

To qualify for a return:

Contact Pouchandplug through our website's Contact page with your order number and reason for return.

Please wait for return instructions before shipping any item back.

For returns due to a change of mind, customers are responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us so we can arrange an appropriate resolution.

Once we receive and inspect an eligible return, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

The time it takes for the refund to appear depends on the payment provider or financial institution.

Original shipping charges are generally nonrefundable for change-of-mind returns. This does not limit any rights customers have under applicable law.

Sale-priced merchandise is eligible for return under the same conditions unless a different return policy is clearly disclosed before purchase.

We do not charge restocking fees.

For return or refund questions, please contact us at:

A written copy of this policy is available upon request.

This policy does not limit customers' rights under applicable consumer protection laws.